February 2005

Feature Stories:

• Foreign-Made E&S and the Evolution of the Channel
  Members of the FE&S Editorial Advisory Board met at the New York show to discuss foreign manufacturers’ effects on the domestic E&S supply chain.
• 2004 Tabletop Performance Award Winner: Adelphia Panathenian Grand Ballroom
  The winner in the More Than $30 Check Average category, the tabletop at Adelphia Panathenian Grand Ballroom enhances the facility’s already elegant décor.

Publisher's Letter: Something Old, Something New
Maureen Slocum, FE&S publisher, introduces the magazine’s new Editor-in-Chief and discusses its upcoming Dealer of the Year Banquet.

Editor's Perspective: By Way of Introduction
Joe Carbonara, the new editor in chief of FE&S, tells of his professional industry background and welcomes input from our readers.

Consultant's Viewpoint: A Time for Optimism
According to Len Bundy, a renewed emphasis on the needs of the customer and more fruitful communication among industry members are helping to address some of the E&S industry’s most pressing problems.

Parting Shot: Stay the Course
While the E&S industry is undergoing many changes, all individuals must maintain their integrity when dealing with customers and partners, writes Tom Walter.

Facility Design Project of the Month:

• Beyer Hall Cafeteria at Gannon University, Eire, Pa.
  An extensive renovation of the dining facility at this private university included the installation of an array of E&S at several concept-themed food stations visible to customers as they select breakfast, lunch and dinner options.
• Web exclusive supplement

Product Sales Tips: Pots and Pans

DSR of the Month: Terry Arellano, Bargreen-Ellingson

Chain Profile: Illegal Pete's
Bringing production and, along with it, E&S into its units is among several changes this casual-service chain is undergoing as it prepares its prototype for further expansion.

E&S Spotlight: Walk-In Coolers and Freezers
Menus, daily service volumes, location and type of usage are all important considerations for operators and dealers when determining needs for walk-in refrigerators and freezers.

DSR Clinic: “What do you do when a customer is behind on payments to your company?”