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Contents At A Glance

Chain LeaderEditorial Archives2006April 15

Special Issue, April 2006

People Primer
In our third annual “Best Places To Work” issue, Chain Leader offers practical advice from human-resources executives at companies who get the connection between people and profits.
By Mary Boltz Chapman

Bring a Friend
Rib Crib’s paid employee-referral program helps the chain recruit quality employees and keep turnover low.

Mission Critical Incentives
Morton’s, The Steakhouse uses its competitive salary and benefits packages to recruit experienced hourly employees, who are critical to the high-end chain’s service and execution.

Standard Practice
The Palm credits its intensive, ongoing training program for helping to keep hourly turnover at a low 35 percent.
By David Farkas

Inside Track
Ivar’s labor-intensive operation means managers work side by side with their hourly employees, pitching in where they are needed. So the chain promotes about two-thirds of its managers from the hourly ranks.
By David Farkas

Room to Grow
To demonstrate how much it values its employees and create a deep bench, Runza offers hourlies flexible opportunities for advancement and fosters an open, fun work environment.
By Maya Norris

Healthy Competition
Main Street Restaurant Group, the largest franchisee of TGI Friday’s, credits its various recognition programs including daily contests for helping retain hourly employees and keep their performance up to par.
By Maya Norris

A Profitable Partnership
LongHorn Steakhouse created a managing-partner program that includes offering general managers ownership in the restaurants. Since launching the program, manager turnover is less than 20 percent.
By Lisa Bertagnoli

Sea Island Shrimp House believes it needs to build and sustain a diverse work force before it can embark on rapid expansion.
By Margaret Littman

Survey Says
Fleming’s Prime Steakhouse surveys employees every year to assess their satisfaction and the degree to which the company lives up to its mission.
By Margaret Littman

Goodwill Is as Goodwill Does
Bubba Gump Shrimp Co. restaurants build relationships in their communities by donating their time and money to a variety of local and national charities, aiding retention in the process.
By Mary Boltz Chapman

Human Capital
The Capital Grille recruits and retains managers with a compensation package that can earn them up to $200,000 in salary and bonus.
By Mary Boltz Chapman

Star Treatment
To reward high-performing managers, Brinker International revamped its compensation and benefits package to include an improved 401(k) and restricted shares.
By Monica Rogers

A Nontraditional Life
Nontraditional benefits at Donatos Pizza include a wellness program that addresses the physical, emotional and spiritual health of managers.
By Monica Rogers

Don’t Give This to HR

Joni Thomas Doolin on Then and Now

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