January 2003

Cover Story: Industry Forecast 2003
Combining management experience with ever-increasing product knowledge and an unswerving commitment to serving her customers, DSR of the Year Fran Anderson delivers outstanding support to clients whose operations span the globe.

Feature: Industry Voices 2003Leaders Speak Out
After a year of uncertainty and amidst signs of growing end-user demand, industry members offer their thoughts on some of the key challenges posed by the current business environment.

Feature: Stocking RepsThreat Or Benefit?
Are 'stocking' reps a threat or benefit to traditional dealers and our industry? In this Point-CounterPoint installment, a dealer and manufacturers' rep offer their perspectives on this question.

Facility Design Project of the Month:

• University Health Network In Toronto
  A new patient food procurement and meal assembly/distribution center for a group of three hospitals located in downtown Toronto has resulted in productivity enhancements and significant savings in labor and inventory. In order to surpass health code and HACCP requirements, the facility's equipment was positioned to eliminate cross-contamination and maximize sanitation and safety.
• Web exclusive supplement

DSR of the Month: Lance Appleton, TriMark Marlinn, Chicago

E&S Spotlight: Cooking SuitesThe 'Suite' Spot For Production
Their ability to add versatility, durability and drama to kitchen operations has made island cooking suites increasingly desirable to end-users in an expanding variety of venues.

Editor's Perspective: Why We Give You More

Parting Shot: Choosing Partners For Profit

Operator's Opinion: BiometricsThe Future Competitive Edge

Stern's Concerns: Fear Of Disintermediation

In Brief: Industry News