May 2002

Cover Story: 2002 Dealer of the Year, The Wasserstrom Company
For the past 100 years, four generations of the Wasserstrom family have reinvented and relentlessly diversified a firm whose current national and international market presence is maintained by a culture based on 'no exceptions' customer service and continuous improvement. In the following main story and sidebars, we profile the people, practices and principles that have made The Wasserstrom Company FE&S' first-ever two-time Dealer of the Year.

Feature: Inside the Athletes' Kitchen
In a project that required gold medal teamwork from a squad of E&S channel partners, a from-scratch facility to feed athletes and other participants at the '02 Winter Olympics in Salt Lake City was designed, equipped and operated flawlessly during the Games. In this exclusive report, Marc Fuchs of M. Tucker, which supplied the entire E&S package for this athletes' kitchen, and other project principals recount their participation, challenges and the results they achieved.

Feature: Checking Out Testing Agencies
In order to help you better understand the roles and responsibilities of government-recognized testing and certification agencies, here's a review of their key activities, the way their missions overlap and how they are positioning themselves to serve our industry.

Editor's Perspective: Learning What You Can Count On

Parting Shot: Change Is Bad

Operator's Opinion: Wanted: The Whole Nine Yards

Stern's Concerns: To Sub Or Not To Sub

Facility Design Project of the Month:

• Rio Café At Sodexho USA Headquarters
  Sodexho USA's renovation of its headquarters cafeteria into Rio Café is more than a story of a single facility's transformation. It is also a tale of how a leading contract management company developed a 7,000-square-foot 'showcase' and prototype for an internally developed branded concept, which includes a full array of E&S.
• Web exclusive supplement

DSR of the Month: Joe Thornton, Manning Brothers Food Equipment, Athens, Ga.

E&S Spotlight:

• Simply IndispensableTilting Kettles & Skillets
  It's difficult to find a high-volume kitchen that does not include tilting kettles or skillets. These pieces of equipment cannot only prepare food in major quantities, they are also highly versatile and, therefore, a 'must' for all economy-minded larger operations.
• Web exclusive supplement

NRA Show Coverage:

• Education 'Blossoms' At NRA '02
• Web exclusive supplement

Web Exclusive: NAFEM Donates $250K To FEDA Education Foundation

Web Exclusive: 2002 Tabletop Awards