April 2003

Cover Story: Distribution Giants 2003
Stocked with exclusive, newly gathered information on our top 100 traditional dealers' size and structure, key achievements, challenges and objectives, as well as up-to-date sales figures, the 2003 Distribution Giants report details distributor performance during the most challenging year in a decade.

Consultant's Viewpoint:

• Effective Coordination Determines Project Success
• Web exclusive supplement

Parting Shot: Culture Of Blame

Operator's Opinion: Protecting Your Brand

Chain Profile: Ground Round Grill & Bar
This fast-growing chain's evolving prototype restaurant has been equipped to maximize efficiency for the production of an extensive, moderately priced, casual-dining menu.

Facility Design Project of the Month:

• Crossroads Café At Conemaugh Health System
  Display cooking equipment and supplies, prep tables, refrigerated cases, hot and cold wells and a touch-screen computer-based menu ordering system have been installed in this medical center's new dining facility to ensure quick service and high food quality. An adjacent seating section offers a relaxing get-away for staff and visitors.
• Web exclusive supplement

DSR of the Month: Mark Kline, N. Wasserstrom & Sons Inc., Columbus, Ohio

E&S Spotlight: Deli Sandwich Prep, Displaying The Goods
To create that perfect deli sandwich or to satisfy a customer's craving for a beloved ethnic deli specialty, operators require various equipment packages to pile it on and pull it all together.

Product Sales Tips: Defining The Value Of Shelving
Though not the easiest item to sell on features and benefits, this month's tips should help sales personnel sell shelving units according to the value they create.

In Brief: Industry News